Virtual World of Hospitality 2020
Join the live event here
Hosted by Swiss Hotel Management School
World of Hospitality is the signature event created by the student body of Swiss Hotel Management School in Leysin. The aim is to present all the knowledge acquired throughout the years by hosting an event, as well as adding everyone's personal touch of professionalism and Swiss excellence.​
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This year, we, “Swiss Hotel Management School” invited international professionals speakers to share their views on the Future of Hospitality. Our timeline includes a myriad activities created by our students, including masterclasses and Q&A sessions on our industry developments.
For the first time since 2009, the challenge undertaken by this group of students was to switch from a physical event to an online event, and we hope you will have an unforgettable experience!
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The "Virtual World of Hospitality" will take place on the 8th of May 2020. On the big day, visit this page in order to connect to our webinar @17:00 SWISS time. We are waiting for you!
Event Timeline
FRIDAY MAY 8
17:00
Welcoming Speech
17:15
Humberto Lopes, President & Founder of Unite Jamm
17:30
Robert Saltz, Internship Coach & Career Coach, SHMS
17:45
Michael Ros, CEO of Bidroom
18:00
Questions & Answers
18:05
Pande Sudiastari, Learning & Development Manager,
St Regis
18:20
Masterclass
18:35
Martine Kveim, Director of Strategic Partnership, Chooose
18:50
Entertainment Activity
19:00
Erich Steinbock, VP for Ritz Carlton & Lecturer at SHMS
19:15
Questions & Answers
19:20
Roberto Mendoza, F&B Manager at Cullasaja Club
19:35
Sofia Rodrigues, Assistant Dean
19:55
Entertainment Activity
20:05
Masterclass with Mrs. Van Vliet & Mr. Brinkman
20:20
Questions & Answers
20:25
Closing Speech
03
HOURS
9
500+
03
SPEAKERS
ACTIVITIES
PARTICIPANTS
The Speakers
FEATURED INDUSTRY EXPERTS
01
Mr. Humberto Lopes
Since 2005 I have been involved in different social projects, the interaction with young people and the population, in general, gives us a clear idea of ​​the problems that our society faces, such as hunger, drugs, diseases, unemployment and depression. Our projects are integration and social reintegration overall in the educational, medical and sports area all over the world. The association sets up each year several mutual aid projects with young people in Switzerland to support southern countries, such as Senegal, Cape Verde, Benin, Togo, Madagascar, the Comoros Islands, Guinea, Haiti, Morocco, among others.
Speaker 01
Mr. Robert Saltz
Internship & Career Coach, SHMS
As a passionate strategic and result-focused Learning and Development luxury hospitality professional, I am looking back at more than 20 years of industry experience in various leadership positions that started with a BA Degree Hotel Administration at the University of Nevada (USA). With a strong Human Resources and multi-cultural background which has enabled me to accept a wide variety of positions worldwide in International Hospitality from Las Vegas to Chicago to Paris to Verbier. I was a certified Master Trainer with Starwood Hotels and was a member of W Hotels Worldwide HR opening teams in Paris and Verbier.
02
Speaker 02
03
Mr. Michael Ros
CEO, Bidroom
A natural-born entrepreneur, Michael started his first company at the age of 18. From the age of 24, he worked for 4 years for a large international enterprise and was responsible for a turnover of 45 million euros per year. Thereafter he founded the online travel agency Travelservice. Currently, he is CEO and co-founder of Bidroom, the world’s first membership-based zero commission hotel booking platform for frequent travellers. Michael is a creative sales person with experience in negotiating at a corporate business level.
Speaker 03
Ms. Pande Sudiastari
Learning & Development Manager,
St Regis
My name is Pande Sudiastari, Aming is my favourite nickname, I am a Balinese who worked in the Maldives. I started my hospitality journey as F&B Service Trainee, to Sales and Marketing Trainee and worked as PA to GM after I graduated.
My biggest passion is to learn something new, and my greatest wish is to share knowledge with others that drive me to my career in Learning and Development. One quote that I love from Maya Angelou is “I’ve learned that I still have a lot to learn.” that keep me evolve.
04
Speaker 04
05
Ms. Martine Kveim
Co-Founder and Head of Strategic Partnership at CHOOOSE
Martine Kveim is an entrepreneur, keen kitesurfer and an expert in positive psychology who loves creating valuable engagement that gets people to act in positive ways for people and planet. She is
Co-Founder and Head of Strategic Partnerships at CHOOOSE, a digital platform that enables travel and hospitality brands to offer market-leading carbon offset programs for their travelers and guests, directly within the existing customer experience.
CHOOOSE helps individuals and organizations reduce their unavoidable carbon footprint by connecting with the best CO2-reducing projects around the world.
Speaker 05
Dr. Erik Steinbock
VP for Ritz-Carlton, SHMS Lecturer
VP for Ritz-Carlton, Regional VP and Managing Director for Rosewood Hotels & Resorts
Ph.D. candidate taught at Harvard and is an expert in Leadership & Emotional Intelligence
Beverly Hills, New York, Saudi Arabia, Switzerland, Vienna (VP & Managing Director Luxury Hotels and Food & Beverage, Business Development Consultant). Lectured at Harvard Business School and Swiss Hotel Management School.
06
Speaker 06
07
Mr. Roberto Mendoza
Food & Beverage Manager, Cullasaja Club
My name is Roberto Mendoza but everyone calls me Robie and I have been at the Cullasaja Club for the past 5 seasons. I started as an intern and I earned my role in this club. I am blessed to have a career where I am excited to come in to work every day and I love that I am in a position to give back to our interns and members.
Speaker 07
Ms. Sofia Rodrigues
Former Academic Dean, César Ritz Colleges, Brig Campus
Lecturer and Dissertation Supervisor at César Ritz Colleges
CEO & Founder of HBL | Hospitableness Co.
08
Her main area of expertise is hospitality and tourism management. Pursuing her passion for excellence and service, she founded HBL | Hospitableness Co., the art of genuine service. She teaches different courses related to career management. Moreover, Sofia Rodrigues is a PhD candidate at Sheffield Hallam University and her research focus is on Hospitality Business Management more precisely, hotel performance.
She holds a Master of Arts in Education and a Post-Graduation Certificate in Higher Education from the University of Derby, a Post-Graduation Diploma in Hotel Operations Management from Swiss Hotel Management School and a Bachelor of Arts in Hospitality and Tourism Management from Instituto Superior de Novas Profissões. She is also certified in Front Office, Food and Beverage, Housekeeping Operations and Human Resources by American Hotel & Lodging Association, in Tourism Law by Escola Superior de Hotelaria e Turismo do Estoril and, in Recruiting, Interviewing and Selecting by UCLA .
Speaker 08
Mrs. Rianne Van Vliet &
Mr. Roel Brinkman
Programme Managers, SHMS-IHTTI
Mrs. Rianne Van Vliet
International oriented Rooms Division manager with many years of experience in the high – end and boutique hotel segment. Integer and calm person, people-focused and driven at all times. Currently acting as Program Manager for the Bachelor second-year students studying in Caux. Quality excites me as well as my cat!
09
Mr. Roel Brinkman
International academic educational manager in higher education, (private and state). Experienced hospitality industry consultant | Green Globe Accredited Auditor. Years of managerial positions in the hotel – and restaurant business, combined with scientific degrees resulted in the following focus areas; sustainability in hospitality, 'green behaviour' in hotels, F&B-management and development and wine. Waste-free restaurants? Sure, easily!
Speaker 09
Mr. Sam Reuter
SHMS Alumni, Global Brand Ambassador and Head of Product Development/Strategic Innovation @ Davidoff AG
Over my last 12 years working experience in Hotel Management, Product Management, Global Marketing and Product Innovation, I have learned a lot in terms of cultural diversity, management, process optimizing, strategic thinking and experienced how to behave in a very professional environment.
Therefore I have opted perfect customer relationship skills, language skills, empathy towards the needs of customers, flexibility, discipline and motivation to constantly progress the learning curve.
SHMS & IHTTI
MISSION STATEMENT
SHMS is a modern, private Swiss institution of higher education dedicated to teaching quality Hospitality Management programmes founded upon the Swiss hospitality tradition, meeting the needs of today's hospitality Industry and setting standards for the 21st century.
​By developing an international environment, with an atmosphere of trust, quality, and professionalism,
in which all cultures are valued and respected, we encourage students and staff to realise their full potential and achieve their personal goals.
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SWISS EDUCATION GROUP
With five schools based across six campuses, Swiss Education Group is Switzerland’s largest private hospitality educator. In total, the Group has over 6,000 students from 111 countries within the current student body, with each school offering a diverse international experience on beautifully located campuses in the French and German speaking regions of Switzerland. Amassing over 30 years of experience in hotel management and culinary arts education, Swiss Education Group’s core educational values are based on the excellence of the Swiss hospitality tradition, focusing on the practical aspects of hotel management.
UNITE JAMM FOUNDATION
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Mr Humberto lopes
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